Return Policy

Our Customer-Friendly Refund Policy

At Hyra Beauty, we want your shopping experience to be as delightful as our products. While we don't typically accept returns/refunds, we understand that life happens. Here's our updated policy to ensure you feel supported:

Damaged in Transit? We've Got You Covered: If your order arrives damaged during shipping, we've got your back! Simply reach out to us within 48 hours of receiving your order at hello@hyrabeauty.com with photographic evidence, and we'll work together to find the best solution. 

Change of Heart? It Happens! We understand that sometimes products might not be what you expected. While we don't accept returns for a change of mind, our commitment to customer satisfaction means we're open to discussing your concerns. Feel free to reach out, and let's see how we can make it right for you.

Oops! Wrong Address? Let's Fix It: We know typos happen and autocorrect can be tricky! If your order is sent to an incorrect address due to a mistake in the shipment info, unfortunately, we can't offer a refund. However, get in touch ASAP, and we'll do our best to help redirect your package. 

Refunds with a Personal Touch: While our policy stands firm, we believe in treating each case individually. If you have a special situation, reach out to us, and let's chat. We value our customers, and your satisfaction is important to us. Management discretion will be applied, and if a return/refund is agreed upon, we'll guide you through the process.

Return Shipment? We've Got Your Back (and Fees): In the rare event that a return/refund is agreed upon, we'll keep it hassle-free for you. The return shipment and any associated fees will be your responsibility, but we're here to guide you every step of the way.

Because You Deserve the Best: Our goal is to make every Hyra Beauty experience exceptional. If you have any questions or concerns, don't hesitate to reach out. We're here to make your beauty journey with us unforgettable!

Thank you for being a part of the Hyra Beauty family!  #HyraBeautyLove #CustomerFirst