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Frequently Asked Questions
Hyra Beauty is a curated skincare marketplace bringing exclusive, science-backed, clean beauty innovations—especially premium Korean skincare brands—into North America for the first time. We hand-select every product for its proven performance, gentle ingredients, and luxury feel.
V’anhalla (derived from the Korean word “반하다” (banhada) meaning “to fall for / be attracted to”) was our first brand because it embodies everything we stand for: Korean skincare heritage, vegan & cruelty-free formulas, dermatologist tested and results-driven. We believe your skin will fall for V’anhalla too.
South Korea has earned its reputation for leading the skincare industry with innovation, ingredient safety, and research excellence. All V’anhalla products are manufactured in GMP (Good Manufacturing Practice) and ISO 22716-certified facilities, with each ingredient rigorously checked for purity, potency and safety. Final formulas are dermatologist-tested to guarantee compatibility and visible effectiveness.
Yes — V’anhalla formulas are free from artificial fragrance, parabens, sulfates and harsh preservatives, making them ideal for sensitive skin. They use naturally-derived, gentle ingredients designed to nourish, calm, and strengthen your skin barrier with the kind of precision you expect from premium Korean skincare.
Most V’anhalla products are safe during pregnancy or nursing; however, some actives — like retinol — should be avoided. Each product page on HyraBeauty.com lists the full INCI ingredient list so you can review everything. When in doubt, we always recommend consulting your healthcare provider.
Let us guide you to the perfect solution based on your skin concern:
- Uneven tone & dark spots → Tranexamic Acid 3 Serum
- Oily skin & visible pores → Niacinamide 15 Booster
- Redness & irritation → Cica Calm Serum
- Dryness & barrier repair → Ceramide Moisturizer
- Wrinkles & firmness loss (anti-aging skincare) → Retinol 3R Serum
- Daily sun protection → SPF50+ PA++++ Sunscreen
Morning: Cleanser → Serum → Moisturizer → Sunscreen
Night: Cleanser → Active Serum (e.g., retinol) → Moisturizer
💡 Pro tip: In any effective skincare routine, apply products from the lightest texture to the heaviest for optimal absorption and performance.
With consistent use of high-quality skincare, you may see increased hydration and smoother texture within a few days. For deeper concerns like pigmentation or fine lines, allow 4–8 weeks of steady use to see true transformation.
Most serums and moisturizers last approximately 6–8 weeks of regular use. Unopened products remain fresh for up to 24 months; once opened, we recommend using within 12 months to maintain potency and performance.
Most products can be used both morning and night except for retinol, which is best applied at night. This ensures your skin gets the benefit of these potent formulas while avoiding sun-sensitivity issues.
We ship from our Canadian or U.S. fulfillment centres depending on your location.
- North American delivery: 1-4 business days
- International delivery: 5-10 business days
For Canadian and U.S. orders, no duties apply. International orders may incur local customs fees. Once your order ships, you’ll receive a tracking number via email so you can follow its journey.
We accept returns of unopened, unused products within 30 days of delivery. If your product arrives damaged, simply email a photo of the item within 48 hours — and we’ll replace or refund your order immediately.
Yes! Subscribe & save 10% on your favourite skincare products with the freedom to pause, skip or cancel anytime. We also offer curated bundles tailored to specific skin concerns, all priced as discounted sets. Sign up for our newsletter to get first access to promotions and free deluxe samples.
At Hyra Beauty, we don’t just sell skincare — we vet, test and curate the best. Every product we offer meets our strict safety standards, is made in GMP and ISO 22716-certified facilities, and is backed by evidence. All V’anhalla formulas are dermatologist-tested, and our expert curation process ensures every product meets rigorous performance and ingredient standards you can trust.
Absolutely! 💌
Email us at hello@hyrabeauty.com with your skin type, skin goals and any concerns — our skincare experts will design a custom skincare routine uniquely tailored to you, using premium Korean skincare formulas and clean beauty principles.
Customer care is ready to help at hello@hyrabeauty.com
🕒 Monday to Friday, 9 AM–5 PM (Mountain Time)
Follow us on Instagram: @hyra.beauty for skincare tips, tutorials, behind-the-scenes and exclusive offers.




